An exciting opportunity for an Audio Applications Engineer, partnering with our sales team and providing our worldwide customer base with pre and post installation technical and application support, user training and when required, troubleshooting.
Main responsibilities include:-
- Work with customers and the sales team to develop intercom system design for customer applications
- Provide technical support and assistance for trade shows and customer demonstrations
- Provide technical input for preparation of marketing material.
- Provide pre- and post- sales product training including generating training material if required
- Provide technical assistance and on-site commissioning for new installations
- Provide phone and onsite support for existing systems
- Maintain productive relationships with service department for customer repairs; engineering department (both hardware and software) for problem resolutions and product beta testing; and product management for new product design
We are looking for candidates with:-
- Experience working in the Broadcasting, Live Performance industry or other “Mission Critical” environment in a technical support role.
- Bachelor’s of Science degree in Electronics or a related field of study from a 4-year college or technical school; or equivalent combination of education and experience plus 4 years of related experience
- A self starter, who is comfortable working un-supervised
- Logical thinker with proven trouble shooting skills.
- Excellent communicator able to train users, and resolve problems with customers in a calm and professional manner.
This role will require a high level of both domestic and international travel, often at short notice.
We offer a highly competitive benefits package including
- choice of 3 medical plans
- Fully funded dental and vision plans
- Short and long term disability insurance
- Life insurance (2 x annual salary)
- 401K plan - up to 3 % employer match
The world's best known name in mission-critical, high-performance voice intercommunications. With over 40 years of experience we offer more than 200 products to customers worldwide, in the broadcast, live entertainment, military and public safety markets.
Our products grace the stages of Broadway and the London West End, as well as NASA research facilitites and TV studios around the world.