PT Sun Microsystems Indonesia is an IT company with a single goal in mind to create an unrivaled capability to meet and satisfy the needs of the private and public sectors in Indonesia by leveraging Sun Microsystems Inc's global leadership in network computing. We are currently looking candidates to fill in the position of :
SYSTEM SUPPORT ENGINEER (SSE) & SERVICE ACCOUNT MANAGER (SAM)
Requirements for SSE :
Education : Tertiary education (Bachelor's Degree preferred) in Computer Science or Electro- Telecommunication.
Experience : 2 - 4 years in UNIX and/or networking; or an equivalent combination of education and related experience.
Possesses excellent oral and written communications skills, strong organizational skills and strong stress management skills.
Able to manage escalation situations and customer experience.
SSE Responsibilities :
Provides on-site and phone support to customers.
Participates in installation process using EIS methodology.
Define action plans to fix customer problem.
Determine when to escalate problems to next level of technical team.
Assists in field service if needed.
Provides support to partners on service calls and be responsible for monitoring partner engineers.
Delivers technical transfer of information (TOI) to the field delivery support team and partners.
Contributes to the quality goals.
Requirements for SAM:
Education : Degree in business (IT), electronics engineering, computing engineering or computer science. MBA preferred.
Experience : At least 3 years in customer service, technical support, program management, sales, marketing or project management in Hi-tech IT industry.
Must have strong interpersonal and project management skills. Must be a team player and good individual contributors.
SAM Responsibilities :
Act Accountable, Analyze Business Data
Apply knowledge of Organizational Politics and Power
Apply Knowledge of Sun Products and Services
Build and maintain current Customer and Professional Relationships
Display Focus on the Customer
Display Teamwork and Cooperation, Influence Others and Lead Teams
Manage Change and Conflict
Perform Problem Solving, think strategically and Process Improvement
Must demonstrate good communication skills, customer sensitivity and understand plus an ability to drive program and plan through from develop to completion.
Please send your CV with your recent photograph to :
recruitment@sun.co.id
And put the code "SSE" or "SAM" in your email tittle