Closing Date October 4,2008
We are one of the fastest growing IT Company and now we are looking for a dynamic
people to fill up the position of :
2nd Level Support Specialist
Responsibilities:
* Handle all special case unit (Notebook, Desktop, Server, Projector, LCD) problem which can not be solved by engineer that related to technical, product, and quality issue so as to meet customer expectation
* Escalate all of the special case unit which related to quality issues to Asia Pacific team so as to achieve the compliance level
* Up date information regarding service operation matters from Acer Asia Pacific to Service Operation department effectively
* Provide recommended solution to On Site Service regarding special unit case to be repaired in order to meet the agreed level of Service Level Agreement & Customer Satisfaction Index
* Conduct training for product and technical update to engineer and technical group in order to improve their performance so as to support the achievement of department objective
Requirements:
* University degree majoring in Computer Engineering
* Minimum 5 years working experience as 2nd level support in Brand Computer
* English is mandatory
* Strong technical knowledge and hands-on experience on Microsoft Windows O/S, Networking, Security, Unix, Database (SQL, Oracle, Progress), Lotus Notes, and Microsoft Office applications
Please send your complete resume along with recent photograph, current salary, & expected salary to:
hrd@acer.co.id